Support
STARLESS is made by a tiny team, and we read every message. Here's how to reach us, and what to send so we can actually fix it.
Contact us
Email support@playstarless.com — bugs, account problems, purchase problems, questions, or anything else.
Email supportPrivacy and data requests: privacy@playstarless.com · Press: press@playstarless.com
Try the guide first — it's usually faster
Our guide is generated straight from the game's own data files, so the numbers on it are the numbers in the build. If your question is "what are the odds", "what does this relic do", or "what beats what", the answer is already written down:
Guide home Odds & pity Familiars Star powers Relics Elements Fusion Loot Stages World bosses Synergies Biomes Glossary
What to include when you write
The single most useful thing you can send is your account code. Without it we usually can't find your account, and a report we can't tie to an account is one we can't act on.
- Your account code. In the game: Settings → Account — it's the code shown at the top of that screen. Copy it exactly as displayed. If you've minted a one-time transfer code on the same screen, send that too.
- Your device — e.g. "iPhone 13 mini", "Samsung Galaxy A54".
- Your OS version — e.g. "iOS 18.4", "Android 14".
- The game version, shown at the bottom of the Settings screen.
- What happened, what you expected instead, and when — date, rough time, and your time zone. If you can make it happen again, tell us the steps.
- A screenshot or short screen recording, if you can get one.
- Purchase problems only: the store order ID from your Apple or Google receipt email.
What to expect from us
| Question | Honest answer |
|---|---|
| How fast? | We aim to reply within 3 business days. We're a very small team in one time zone — weekends and holidays are slower, and the weeks just after a launch or a big update are the slowest of all. |
| Is it a bot? | No. No ticket robot, no canned-reply macros. That's also why we're not instant. |
| Will you always fix it? | No. Sometimes the answer is "that's working as designed" or "we can't reproduce it". We'll say so plainly instead of leaving you waiting. |
| Can you restore a deleted account? | No. Account deletion is permanent and irreversible by design — see the deletion page. |
| Can you hand an account to someone who can't prove it's theirs? | No. That rule exists to stop someone talking us out of your account, and we don't make exceptions to it — not even for very convincing emails. |
Frequently asked
I got a new phone / I lost my progress
Open Settings → Account. If you attached an email, sign in with it on the new device and your progress comes back by itself. If you never attached an email but still have the old device, tap Get transfer code there and redeem that code on the new device. If the old device is gone and no email was ever attached, there may be nothing left that proves the account was yours — we'll still try, but we can't promise a recovery. Attaching an email takes about twenty seconds and is the one thing that makes this fixable later.
I bought something and didn't receive it
Send us the store order ID from your Apple or Google receipt email plus your account code. We can see whether the purchase reached our server and re-deliver it if it didn't. Never send card numbers — we never see them and never need them.
I want a refund
Refunds are handled by the store, not by us, and we can't issue one directly. Use reportaproblem.apple.com on iOS, or Google Play → Order history on Android. If a refund was refused and you think that's wrong, write to us anyway and we'll tell you what our records show.
I want my account and data deleted
You can do it yourself in Settings → Account → Delete my account & data, or — if you've already uninstalled the game — from our data deletion page. That page lists exactly what's deleted and what's kept.
I found a bug
Send it with the details above. A bug that arrives with a screenshot and a timestamp gets fixed far faster than one that arrives as "it crashed sometimes".
What is STARLESS?
A fully-PvE idle collector RPG. Gather the Fallen Stars, build your constellation, and relight a dead sky — free, fair, and gorgeous. iOS and Android.
Is it free? Is it pay-to-win?
Free to play — every familiar, star power and mode is reachable free. Money buys speed and cosmetics, never power you can't earn. Odds and pity are published. See the Starless Pledge.
I pre-registered — what now?
You're set. We'll email you at launch, and early travellers receive the founder's-star cosmetic. Want out? Every email has a one-click unsubscribe, or write to privacy@playstarless.com.
Data & privacy requests
Access, correction or deletion of your data: privacy@playstarless.com. Details in our Privacy Policy and on the deletion page.
Press & partnerships
press@playstarless.com — or grab the press kit.
We will never ask you for a password. STARLESS has no passwords — you sign in with a one-time code sent to your email, or with Apple/Google sign-in. Anyone asking you for a STARLESS password, a payment method, or a recovery code "for support" isn't us. We won't message you first, either.
Things you shouldn't have to ask us
Every summon rate and every pity counter in STARLESS is printed in the game and on this site, generated from the same data file the game reads. Nothing that affects your power is sold. There's no PvP. When we change the economy, we publish what changed.
It's written out in full in the Starless Pledge. We mention it on a support page because "what are the real odds" is a support question in most games in this genre, and it shouldn't have to be one.
Studio
Lanternlight Studios — building the fair, beautiful idle-RPG we always wanted to play.